How do I return an item?
Please contact customer service for more information on returning an item. Thank you.
FULL REFUND WITHIN 30 DAYS OF ORIGINAL PURCHASE
If for any reason you are not completely satisfied with your product, we will gladly exchange it or give you a hassle-free refund, excluding freight, within 30 days of original purchase. Applies to all our carrying cases sold online. Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. Certain products such as the multiple laptop carrying cases, iPad (tablets) cases and the charging stations are subject to a restocking fee (15 to 25%).
The retail cost of any missing components (e.g., foam inserts, accessories) will be deducted from the refund amount. Make sure to send your item freight pre-paid and to use the original packaging to ensure the product arrives in good condition. All returns must be in like new condition (no scratches, dents, etc.) CaseCruzer has the final decision whether the item(s) can be returned for full refund based on the conditions outlined above.
Returns are subject to a re-stocking charge. 25% re-stocking applies to all non-stock items.
CUSTOM / BUILT TO ORDER CASES OR WITH CUSTOM FOAM INTERIORS:
Please verify that the Custom Case, Built to order case or foam product will meet your requirements and shipping regulations before ordering. THESE CASES CANNOT BE RETURNED.
PRODUCT DEFECTS - WARRANTY REPAIRS
Defective merchandise may be returned for replacement or repairs. Please contact our Customer Service Department at (909)-613-1547 for return authorization number (RMA) before shipping your merchandise.
Make sure to send your item freight pre-paid and to use the original packaging to ensure the product arrives in good condition, and to include a copy of the packing list or invoice, this will facilitate that your problem is handled quickly and to your complete satisfaction. For more information please go to Warranty Repairs.